1) Total Delivery Time
Your orders total delivery time = Time to Process + Time in Transit.
The tables below detail the most common delivery times based on your chosen
method of shipping. |
|
| If ordered before 5:00pm EST |
 |
|
|
 Shipping Options
|
Time
to Process
(Business Days) |
+
|
Time
in Transit
(Business Days) |
=
|
Total
Delivery
Time (Business Days) |
| FedEx Priority Overnight ($29.00) |
0
|
+
|
1
|
=
|
1
|
| FedEx Standard Overnight ($20.00) |
0
|
+
|
1
|
=
|
1
|
| FedEx 2 Day ($15.00) |
0
|
+
|
2
|
=
|
2
|
| FedEx Saver 3 Day ($8.00)
|
0
|
+
|
3
|
=
|
3
|
| FedEx/UPS Ground ($0.00)
|
0
|
+
|
2-6
|
=
|
2-6
|
| If ordered after 5:00pm EST |
|
|
| Shipping Options
|
Time
to Process
(Business Days) |
+
|
Time
in Transit
(Business Days) |
=
|
Total
Delivery
Time (Business Days) |
| FedEx Priority Overnight ($29.00) |
0-1
|
+
|
1
|
=
|
1-2
|
| FedEx Standard Overnight ($20.00) |
0-1
|
+
|
1
|
=
|
1-2
|
| FedEx 2 Day ($15.00) |
0-1
|
+
|
2
|
=
|
2-3
|
| FedEx Saver 3 Day ($8.00)
|
0-1
|
+
|
3
|
=
|
3-4
|
| FedEx/UPS Ground ($0.00)
|
0-1
|
+
|
2-6
|
=
|
2-7
|
2) Time to Process
Time to Process is the estimated time between ordering
and shipping of product. In most cases we will ship your order from our
warehouse the same business day.
Please take account of the following circumstances where this process may be delayed:
· If we cannot process your credit card, shipment of merchandise will be delayed until payment is complete.
· Orders placed after 5:00pm EST may be processed and shipped the next business day.
· Special orders - Orders shipping directly from our supplier may take additional time to process.
· Built-to-order merchandise - Custom built orders may take additional time to process.
· Orders placed online outside of normal business hours - Orders are not processed after business hours.
· Orders placed on Saturdays, Sundays or public holidays - Orders will be processed the next business day.
3) Time in Transit
Time in Transit is the estimated number of business days from shipment of product
to your receipt of product.
You can choose the convenience of rapid delivery, the value of 2-3 day delivery
or the economy of ground freight.
For rapid delivery we offer FedEx Standard, Priority and First Overnight Services.
· FedEx Standard Overnight is guaranteed to arrive the next business day.*
· FedEx Priority Overnight is guaranteed to arrive the next business day before 10:30am in some areas
and before 12:30am in all others.*
· FedEx First Overnight is guaranteed to arrive the next business day before 8:30am.*
* Please remember that Next Day Air service is not guaranteed on orders placed after 5:00pm EST.
For the value of 2-3 day delivery we offer FedEx 2 Day and FedEx Saver services.
· FedEx 2Day air is guaranteed to arrive in two days.*
· FedEx Saver is guaranteed to arrive in 3 days.*
For the economy of ground freight we offer UPS and FedEx ground shipments at no charge.
· FedEx and UPS ground shipments usually arrive in 2-7 days.
Please also note the following:
- Packages cannot be delivered to Alaska, Hawaii or Canada via ground service.
Packages to Alaska or Hawaii must be shipped via FedEx Next Day, Packages to Canada
must be shipped either FedEx International Economy (3-4 days) or
FedEx International Priority (1-2 days).
- Packages are shipped using FedEx or UPS and cannot be shipped to a PO Box.
- Tracking numbers are posted on are available on your "order history" page as soon as possible, please allow
a reasonable amount of time for this to happen.
- Please allow for normal transit time before contacting Sillworks to initiate
a trace. Once a tracking number has been posted on your "order history" page,
you are free to contact the carrier directly with any shipping inquiries.
- Be aware that on Ground shipments there can be a delay of one business day from the time
we post the tracking number on your "order history" page until it is picked up by
FedEx or UPS.
- Orders placed on Saturday, Sunday or holidays will be processed and
shipped the next business day.
- Orders placed on Friday for Saturday delivery must be shipped via "FedEx Priority Overnight"
service and must be ordered before 5:00pm EST.
* Note: Please remember that Next Day Air service is not guaranteed on orders placed after 5:00pm EST.
* Note: FedEx shipping guarantees are subject to the availability of these services in your area, please check with FedEx for service availability in your area.
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