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Returns
& Order changes
All returns must be authorized by Sillworks within 30 days
of the invoice date. Within thirty (30) days of purchase, we will replace any product that is deemed defective. After
30 days, notwithstanding, the manufacturer's warranty process must be followed.
Please Note: Due to restrictions
placed upon us by the manufacturers, servers are subject to the manufacturers
repair policies.
All non-defective returns
authorized by Sillworks are subject to 10% - 20% restocking
fee plus shipping costs, and must be returned within 30 days from date of invoice.
This fee will appear on your credit card as a separate charge and your returned item(s) will be credited in full when they are returned to us in satisfactory condition.
All non-defective returns where replacements are ordered from us will generally have the re-stocking fee and shipping charges waived.
All returns and exchanges
authorized by Sillworks must be returned to Sillworks within 14 days of return authorization.
Exported Shipments
We do not export products outside of North America (excluding Hawaii). Any products exported outside of North America by you or by your customer will have their warranty voided and cannot be returned for credit or exchange.
Refused Shipments
Refused shipments are treated as a return and charged a 10% - 20% restocking fee plus
the shipping amount.
This fee will appear on your credit card as a separate charge and your returned item(s) will be credited in full when they are returned to us in satisfactory condition.
My Customer Refused the Shipment
Refused Drop shipments are treated as a return and charged a 10% - 20% restocking fee plus
the shipping amount.
This fee will appear on your credit card as a separate charge and your returned item(s) will be credited in full when they are returned to us in satisfactory condition.
Net 30 Accounts
All goods purchased from Sillworks with Net 30 payment terms are done so with the purchasers understanding that any of the purchasers credit cards on file with Sillworks that have been used to purchase products
from Sillworks in the past, can and will be used to bring the entire account balance to zero after 60 days of delinquency without prejudice.
Risk of Loss
Title to goods herein being purchased is retained by the seller until goods
are paid for by the purchaser and at that time title passes to the purchaser.
Loss or damage that occurs during shipping by a carrier selected by Sillworks.com
is Sillworks's responsibility. Loss or damage that occurs during shipping by
a carrier selected by the Customer is the Customer's responsibility.
Risk of Loss - Home Delivery
Title to goods herein being purchased is retained by the seller until goods
are paid for by the purchaser and at that time title passes to the purchaser.
Due to the high amounts of theft incurred from peoples home deliveries it is advisable that
you notify FedEx and UPS that a signature is required for all deliveries to your home.
If you are not going to be home for a delivery from either UPS or FedEx it is your responsibility to insure
the safe acceptance of your delivery. Sillworks will not be responsible for theft or loss from your home.
Loss or damage that occurs during shipping by a carrier selected by Sillworks.com or by the Customer
is the Customer's responsibility.
Warranty
Information
You are entitled to the manufacturer's limited express warranty that accompanies
the product. Sillworks.com makes no additional or independent
warranty other than the warranty displayed on the products information page. All other warranties, express or implied, including the warranties
of merchantability and fitness for a particular purpose are disclaimed. Sillworks.com
shall under no circumstances be liable for special, incidental,
or consequential damages including loss of profit, even if it has been advised
of the possibility of such damages; the maximum liability for all direct damages,
if any, arising out of any action shall be limited to an amount not to exceed
the purchase price of the product.
Errors
and Omissions
Sillworks.com makes every effort to ensure the accuracy of the
information published in our catalogs and on our Web site(s). However, the documents
and graphics published on this site may contain technical inaccuracies or typographical
errors. Sillworks.com makes no representations about the suitability
of the information and graphics presented on this site. All such documents and
graphics are provided "as is" without warranty of any kind. Sillworks.com
shall not be held responsible for typographical errors.
Rights
Sillworks.com shall have the right to refuse or cancel any orders whether
or not the order has been confirmed and your credit card has been charged. If
your credit card has been charged for the purchase and your order is canceled,
Sillworks.com shall immediately issue a credit to your credit card account
in the amount of the charge.
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